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Privacy Policy

Privacy Policy Last Updated: March 31, 2026

Valeretto Chocolatier and our affiliates (“Valeretto,” “Company,” “we,” “us,” or “our”) respect your privacy and are committed to protecting it through the practices described in this Privacy Policy. Please read it carefully.

About This Privacy Policy

This Privacy Policy explains how we collect, use, maintain, protect, and disclose (“process”) your personal information when you engage with our business, purchase our products, or use our services (“Services”), including when you:

  • Visit our website(s) that link to this Privacy Policy (“Website”)
  • Make a purchase or engage in a transaction with us
  • Subscribe to newsletters, email lists, or other electronic communications
  • Interact with our social media pages
  • Click on our ads on third-party sites
  • Engage with our affiliates
  • Communicate with our service representatives (via chat, email, or phone)
  • Visit our physical locations (where we may collect information such as video security footage or Wi-Fi usage)
  • Use our Services anywhere we collect information and refer to this Privacy Policy

This Privacy Policy also applies to personal information we collect about you from third parties.

It does not apply to linked websites, apps, or content (“Linked Sites”) operated by others. Those sites have their own privacy practices, and we encourage you to review them.

Our practices comply with applicable laws in the jurisdictions where we operate. Region-specific terms may apply to customers in certain locations.

What Is Personal Information?

“Personal information” (or “personal data”) means any information that can reasonably identify you, either alone or when combined with other data.

What Personal Information Do We Collect?

1. Information You Provide

We collect the following when you make a purchase, create an account, sign up for communications, respond to surveys, participate in promotions, apply for a job, or otherwise interact with us:

  • Contact Information: Name, email address, phone number, physical address, job title, and similar details.
  • Other Identifiers: Username or user/account ID.
  • Purchase History: Your purchases and related tendencies.
  • Coarse Location Information: General location (not precise GPS).
  • Audio Recordings: Telephone or audio-visual recordings.
  • User Content: Emails, texts, photos, videos, comments, feedback, and other content you submit.
  • Social Media Content: Your interactions with our social media pages.
  • Other Information: Any additional personal information you voluntarily provide.

Sensitive Personal Information We collect sensitive data only when you provide it, including:

  • Payment Information: Payment card details, bank account number, payment service provider, and related data.

2. Information Collected Through Your Use of Our Services

We and our third-party partners use cookies, pixels, web beacons, and similar tracking technologies to collect:

  • Browsing and search history on our Website.
  • Website and app usage data (pages viewed, features used, browser type, etc.).
  • Advertising metrics.
  • Diagnostic data (crash logs, performance metrics, etc.).
  • Device information (device ID, advertising ID, hardware model, IP address, etc.).

We do not currently respond to “Do Not Track” signals, but we honor your browser cookie preferences.

3. Offline Collection

We may collect information in person or offline, such as:

  • Customer service call recordings (for quality assurance).
  • Security/surveillance camera footage (for safety and loss prevention).
  • Device data collected via Wi-Fi or Bluetooth.

Who Provides Us with Personal Information?

We primarily collect data directly from you. We may also receive it from:

  • Advertising networks
  • Internet service providers
  • Data analytics providers
  • Social media platforms
  • Business partners
  • Government entities
  • Our affiliates
  • Identity verification and security providers
  • Information databases

How Do We Use Your Personal Information?

We use your personal information to:

  • Provide our products and Services
  • Send marketing and promotional communications (where permitted by law)
  • Respond to your requests and inquiries
  • Maintain and improve the security and performance of our Services
  • Develop and improve our offerings and your experience
  • Conduct research, analysis, and strategic business decisions (including through anonymized or aggregated data)
  • Deliver and measure targeted advertising and promotional campaigns
  • Enforce our legal terms and comply with applicable laws
  • Protect the rights, safety, and property of Valeretto, our users, and third parties
  • Fulfill any other purpose disclosed to you at the time of collection or with your consent

Failure to provide certain information may prevent us from fulfilling a contract or legal obligation.

When and With Whom Do We Share Your Personal Information?

We may share your personal information with:

  • Business Operations Providers - Cloud services, data backup, security, infrastructure, and similar providers.
  • Payment and Billing Providers - Processors that handle payments.
  • Website and Mobile App Operations Providers - Hosting, analytics, authentication, chat, content optimization, and related services.
  • Social Media Platforms - When you interact with social widgets or plugins on our site (their practices are governed by their own policies).
  • Marketing and Advertising Providers - Ad networks, retargeting platforms, data brokers, affiliate programs, and marketing consultants.
  • Legally Required Parties - In response to subpoenas, court orders, government requests, or to comply with law; or to protect rights, safety, or prevent fraud.
  • Professional Service Providers - Lawyers, accountants, consultants, and security professionals when reasonably necessary.
  • Reorganization Parties - Buyers, successors, or advisors in connection with a merger, acquisition, sale of assets, or similar transaction.
  • Authorized Disclosures - Anyone you specifically request or authorize us to share with.

We may also share aggregated, non-identifiable data with partners, advertisers, or other third parties for marketing or analytical purposes.

How Long Do We Keep Your Personal Information?

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or to meet legal, accounting, or reporting requirements.

In some cases, you may request deletion. We may also anonymize data for research or statistical purposes, in which case we may retain it indefinitely without further notice.

How Do We Protect Your Personal Information?

We implement reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the data, including:

  • Limiting access to those who need it
  • Training our team on privacy and security
  • Maintaining internal policies and procedures

No security system is infallible, so we cannot guarantee absolute security.

Do We Collect Information from Minors?

Our Services are not directed to individuals under 16. We do not knowingly collect or process personal information from children under 16. If we become aware that we have done so, we will delete the information promptly.

If you believe a child under 16 has provided us with personal information, please contact us at vv.chocolatier@gmail.com.

What Are Your Privacy Choices?

You may control certain aspects of how we collect and use your information:

Communication Preferences

  • Unsubscribe from promotional emails by clicking the “unsubscribe” link or emailing vv.chocolatier@gmail.com. Note: You may still receive transactional emails related to purchases, account activity, or required communications.

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